“This note is an attempt to convey thanks and appreciation for not only the unbelievable outcome you have delivered but the manner in which you do your work. From the moment Peter took the effort to travel out to our house, through the correspondence and the couple of meetings you convened we knew we had made the right decision in recontacting you.

As you have no doubt heard before, no amount of compensation will return someone to their pre-accident health but the outcome of J’s case has at least given her a sense that what she has endured, mostly silently, is at least recognised as being real and worthy of appropriate recompense.

Clara seems to be able to mix her high levels of professionalism with genuine empathy. J and I think she is marvellous. It is obvious by her knowledge of J and the injury that she is dedicated and motivated.”